Returns

We hope you’re happy with your order. If you would like to arrange a return, please contact us at hello@cafenice.co, quoting your order number.

Merchandise (apparel, accessories, ceramics, etc.)
Items may be returned within 14 days of receipt, provided they are unused, undamaged, in their original packaging, and with swing tags attached. Return shipping costs are the responsibility of the sender.

Coffee
As coffee is a perishable food product, we’re unable to accept returns or exchanges unless the item is faulty or damaged on arrival. If there’s an issue with your order, please get in touch within 48 hours of delivery and we’ll make it right.

Refunds for approved returns will be processed once items have been received and inspected.